À̹ÌÁö È®´ë AIA Korea will run robotic call center with the application of IBM artificial intelligence Watson that has mastered Korean with the help of its Korean partner and distributor SK C&C from September.
AIA Korea, local subsidiary of pan-Asian life insurance giant AIA Group said on Monday that it has consigned SK C&C Co. to design and run its automated call center for the next four years.
The call center will adopt SK C&C¡¯s AI-based system Avril that will help customers with insurance-related services in Korean language. The Avril shares its platform with U.S. tech giant IBM¡¯s Watson.
The AI-based call center will run online customers service Chatbot and telemarketing system Roboteller.
By Park Joon-hyung
[¨Ï Pulse by Maeil Business Newspaper & mk.co.kr, All rights reserved]