À̹ÌÁö È®´ë [Photo by Asiana Airlines Inc.]
South Korea¡¯s second largest full-service carrier Asiana Airlines Inc. Monday announced it has launched a beta version of its chatbot service enabling easier access to booking information and other frequently asked flight-related questions.
The chatbot service, the first kind in the local airline industry, is available through Facebook Messenger and Kakao Talk. As it is still a beta version, the service scope is limited to answering questions in 11 categories, including reservation confirmation, available flights, departure and arrival, membership mileage and Star Alliance member information. A wider range of services will become available later based on user feedback, according to the airline.
The chatbot was developed based on Microsoft¡¯s cloud platform Azure and artificial intelligence-powered natural language processing technology LUIS.
¡°The chatbot service will substantially relieve the stress of customers who had to wait until they were connected with the customer service center even for simple inquiries,¡± said Nam Ki-hyung, senior vice president of commercial affairs at Asiana Airlines.
By Moon Ji-woong and Minu Kim
[¨Ï Pulse by Maeil Business Newspaper & mk.co.kr, All rights reserved]